Do you Have A Physical Location?
At this time ALL THIS SPARKLE is a ecommerce site only.
Pick-Up Orders
What if I'm local to the Riverside area or I don't mind traveling for a pick-up?
Please select pick-up during check-out to avoid any shipping fees. Current processing times are 3-4 weeks. Once your order is complete you'll receive a email notification with pick up details. All Pick-up orders will be exchanged in a public location that will be discolsed at a later time.
What if I miss my Scheduled pick-up time?
If you are unable to make it and you don't have anyone to pick-up your order for you, please notify us 24hrs in advance. if we are not notified in advance you may be charged a rescheduling fee of $15. This must be paid before a new pick up time can be made. by scheduling a pick-up you are agreeing to these terms.
Damage
A Crystals Fell off what do I do?
Every order is shipped with replacement stones in the event this happens. we suggest washing your cup first to remove any oils or debris, Air dry, Apply a small drop of E6000 Glue, Firmly place your new stone and let dry for 24-48 hours before using. if you need more help please visit our Aftercare page or contact us
Do you offer repairs?
Yes, For an additional fee and depending on the level of damage repairs can be made. All shipping fees will be paid for by the customer and will be included in the repair price. if a repair is possible you will be sent a link to pay and emailed a shipping label please contact us